If you are dissatisfied with the products you purchased from us, we will refund you in full, excluding shipping and handling fees. Returns must be received back into the warehouse within 3 days for domestic returns and 30 days for international returns from the date of purchase. When returning goods, please quote the order number, company name, name of the product, and the reason why you are returning the goods with evidence.
While returning the goods, you must comply following terms & conditions:
- Product should be in its original packaging & with the product invoice.
- To return any item please contact our customer service team at +977 9801089755 within 3 days of the product delivery.
- Postage & shipping cannot be refunded.
- Returns & exchange appeal is subject to thorough checking and inspection by our Quality Assurance Team.
- Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
- All items bought on sale are considered as final purchase – we cannot offer any returns or exchanges on sale products.
- Once the return / exchange request has accepted, you will be eligible to exchange the product from any other product of the same or lesser value. We will not refund the difference amount. In the case that the goods exceed the original price value, you will be required to pay the difference amount.
- Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
- No Refund shall be made once goods are sold. We can provide Store Credit Coupon Code (of the same value) against the same.
- Coupons are not valid on discounted products.
- Even though we have tried our level best to precisely show the actual color of the products, there may be a slight variation based on the operating system you are using. We cannot entertain the return / exchange requests based on the same concern.
- All free gifts or promotional goods received with your purchase must be returned with your order. We will not proceed the exchange if we receive the incomplete return.
- It is not possible to return/exchange/refund open or used products, request made outside the specified time frame and products with mission serial number or tampered or missing tags.
- Each item can only be exchanged once. No cash refunds are permitted.
